Help & Support
How can we help?
Whether you need help getting started, ran into an unexpected bug, or have ideas to make KidoPal even better, our team is here for you.
Ask for Support
Assistance with pairing devices, syncing routines via iCloud, configuring allowances, or setting Apple Screen Time permissions.
Report an Issue
Encountered a bug or unexpected behavior? Let us know what happened so our team can diagnose and fix it quickly.
Request a Feature
Have an idea for a new routine template, reward rule, or parenting tool? We actively build features requested by our community.
General Inquiries
Questions about family sharing, subscriptions, privacy, or general feedback about KidoPal and KidoPal Junior.
Email Our Support Team
We do not use confusing ticket portals or bots. Email us directly and a real member of our team will get back to you.
support@kidopal.app We typically reply within 24 to 48 hours.💡 Tips for faster resolution
- App: Let us know if your inquiry is about KidoPal (Parent) or KidoPal Junior.
- Device details: For bug reports, mention your device model (e.g., iPhone 15, iPad Air) and iOS version (e.g., iOS 18.2).
- Steps to reproduce: A short description of what you were doing when the issue occurred (or a screenshot) helps us resolve things much faster.
Quick Self-Help Resources
Add Kid Guide →
Step-by-step pairing guide for child devices and KidoPal Junior.
Add Adult Guide →
How to invite a co-parent or second adult to manage routines together.
Privacy Policy →
Learn about zero-server private iCloud sync and COPPA compliance.
Terms of Service →
Details regarding subscriptions, licensing terms, and family sharing.