How can we help?
Whether you need help with vector exports, ran into a rendering or Apple Pencil issue, or want to suggest new paper rulings, our team is here for you.
Ask for Support
Assistance with configuring custom millimeter paper, setting margin guides, vector PDF exports, or importing templates into Goodnotes, Notability, and Apple Notes.
Report an Issue
Encountered a vector rendering glitch, Apple Pencil latency, scaling artifact, or app crash? Let us know what happened so we can diagnose and resolve it quickly.
Request a Template
Need a specialized ruling system? From French Seyès and Cornell grids to isometric 3D sketching, calligraphy guidelines, and music staves—we actively craft new stationery.
General Inquiries
Questions regarding App Store subscriptions, lifetime access, Family Sharing, offline privacy guarantees, or professional high-res print licensing.
Email Our Support Team
We don't use automated ticket queues or chatbot walls. Send us an email directly and a member of our team will get back to you personally.
theream@kidopal.app We typically reply within 24 to 48 hours.💡 Tips for faster resolution
- Device & iPadOS: Mention your iPad model (e.g., iPad Pro 13" M4, iPad Air 11", iPad mini) and iPadOS version (e.g., iPadOS 18.2).
- Hardware & Stylus: If reporting drawing, canvas latency, or stroke issues, specify whether you use Apple Pencil (Pro, USB-C, 2nd gen) or Magic Keyboard.
- Target Workflow: If you encounter an import or formatting problem, let us know which app you're exporting to (e.g., Goodnotes, Notability, Apple Notes, Procreate) or if you're printing via AirPrint.
- Screenshots or Exported Files: Attaching a sample exported PDF/SVG or a quick screenshot helps us diagnose visual or geometric discrepancies right away.